hp customer support
Software programs from other companies might be included with your HP Officejet. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a. Your HP Officejet is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the paper tray.
2
Reset your HP Officejet:
a. Turn off the HP Officejet by using the
On
button located on the front panel.
b. Unplug the power cord from the back of the HP Officejet.
c. Plug the power cord back into the HP Officejet.
d. Turn on the HP Officejet by using the
On
button.
3
For more information, go to the HP website at:
www.hp.com/support
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4
If you are still experiencing problems and need to speak with an HP Customer
Support Representative, do the following:
a. Have the specific name of your HP Officejet, as it appears on the front panel,
available.
b. Have your service ID and serial number ready.
To display your service ID and serial number on the front panel, press OK and
Start Color at the same time. Press !
until Model Number appears, and then
press OK. The service ID appears on the bottom line of the front panel display.
Make note of the service ID, and then press Cancel. You are returned to the Info
Menu. Press ! until Serial Number appears, and then press OK. The serial
number appears on the bottom line of the front panel display. Make note of the
serial number, and then press Cancel repeatedly to exit the Info Menu.
c. Print a Self-Test Report. For information on printing a Self-Test Report, see
print a
self-test report
on page 80.
d. Make a color copy to have available as a sample printout.
e. Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your HP Officejet when you call.