HP Officejet 4215 - software and hardware installation troubleshooting

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To check the installation on a Macintosh, verify the following:
•

Double-click the HP Officejet and make sure the essential icons (scan
picture, scan document, send fax, and hp gallery appear in the
HP Director. If the essential icons do not appear immediately, you might
need to wait a few minutes for the HP Officejet to connect to your
computer. Otherwise see below.

•

Open the Chooser and check to see that the HP Officejet is listed.

To check the installation on a PC, verify the following:
•

Double-click the HP Officejet and make sure the essential icons (scan
picture, scan document, send fax, and hp image zone appear in the
HP Director. If the essential icons do not appear immediately, you might
need to wait a few minutes for the HP Officejet to connect to your
computer. Otherwise see below.

•

Open the Printers dialog box and check to see that the HP Officejet is
listed.

Look at the system tray for an HP Officejet icon. This indicates that the
HP Officejet is ready. The HP Officejet icon normally appears in the lower-right
corner of the desktop in the Task Tray.

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the
HP Officejet software.

Task Tray

problem

possible cause and solution

When I insert the
CD-ROM into my
computer's CD-ROM
drive, nothing
happens

If nothing appears on your computer screen after you insert the
HP Officejet 4200 Series CD-ROM into your computer’s CD-ROM
drive:

1

From the Windows

Start

menu, choose

Run

.

2

In the Run dialog box, enter

d:\setup.exe

(if your CD-ROM

drive is not assigned to drive letter d, use the appropriate drive
letter), then click

OK

.

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The minimum system
checks screen
appears during
installation

If the minimum system checks screen appears, your system does not
meet the recommended requirements to install the software. Click

Details

to see what the specific problem is. Then correct the problem

before attempting to install the software.

A red X appears on
the USB connect
prompt

If a red X appears on the USB connect prompt, follow these steps:

1

Verify that the front panel cover is firmly attached, then unplug
the HP Officejet and plug it in again.

2

Verify that the USB and power cables are plugged in.

3

Verify that the USB cable is set up properly as follows:

–

Unplug the USB cable and plug it in again.

–

Do not attach the USB cable to a keyboard or non-powered
hub.

–

Verify that the USB cable is 3 meters or less in length.

–

If you have several USB devices attached to your computer,
you might want to unplug the others during the installation.

4

Continue with the installation and reboot the computer when
prompted. Then open HP Director and check for the essential
icons (scan picture, scan document, send fax, and
hp image zone).

5

If the essential icons still do not appear in HP Director, remove
the software and then reinstall it as described in

Some of the

icons are missing in the HP Director

on page 140.

I received a message
that an unknown
error has occurred

If you receive an unknown error message, try to continue with the
installation. If that doesn’t work, discontinue the installation and try
to begin the installation again.

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Some of the icons
are missing in the
HP Director

If the essential icons (scan picture, scan document, send fax, and
hp image zone) do not appear, your installation might not be
complete.
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do

not simply delete the HP Officejet program

files from your hard drive. Be sure to remove them properly using the
uninstall utility provided in the HP Officejet program group.

to uninstall from a Windows computer

1

Disconnect your HP Officejet from your computer.

2

On the Windows task bar, click

Start

,

Programs

or

All

Programs

(XP),

Hewlett-Packard

,

hp officejet 4200 series

,

uninstall software

.

3

Follow the directions on the screen.

4

If you are asked whether you would like to remove shared files,
click

No

.

Other programs that use these files might not work properly if
the files are deleted.

5

After the program finishes removing the software, disconnect
your HP Officejet, and restart your computer.

Note:

It is important that you disconnect your HP Officejet

before restarting your computer.

6

To reinstall the software, insert the HP Officejet 4200 Series
CD-ROM into your computer’s CD-ROM drive, and follow the
instructions that appear on the screen

7

After the software is installed, connect the HP Officejet to your
computer. Turn on the HP Officejet using the On button. To
continue with the installation, follow the onscreen instructions
and the instructions provided in the Setup Poster that came with
your HP Officejet.
After connecting and turning on your HP Officejet, you might
have to wait several minutes for all of the Plug and Play events
to complete.
When the software installation is complete, you will see a
Status Monitor icon in the System Tray.

8

To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the
key icons (scan picture, scan document, send fax, and
hp image zone), the software has been properly installed.

problem

possible cause and solution

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Some of the icons
are missing in the
hp director
(continued)

to uninstall from a Macintosh computer

1

Disconnect the HP Officejet from your Macintosh.

2

Double-click the

Applications:HP All-in-One Software

folder.

3

Double-click

HP Uninstaller

.

4

Follow the onscreen instructions.

5

After the software is uninstalled, disconnect your HP Officejet,
and restart your computer.

6

To reinstall the software, insert the HP Officejet 4200 Series
CD-ROM into your computer’s CD-ROM drive.

Note:

When reinstalling the software, follow the instructions in

the Setup Poster. Do not connect the HP Officejet to your
computer until after you have completed the software
installation.

7

On the desktop, open the CD-ROM, double-click

hp all-in-one

installer

, and follow the instructions that appear.

The fax wizard does
not start

If the fax wizard does not start automatically, launch the fax wizard
as follows:

1

Start

HP Director

in the Hewlett-Packard folder on the Windows

Start

menu.

2

Click the

Settings

menu, and select

Fax Settings and Setup

and

then

Fax Setup Wizard

.

The registration
screen does not
appear

If you wish to register your HP Officejet but the registration wizard
does not automatically appear, launch the Product Registration
program in the HP folder on the Windows

Start

menu.

The Digital Imaging
Monitor does not
appear in the Task
Tray

If the Digital Imaging Monitor does not appear in the Task Tray, wait
several minutes. If it still doesn’t appear, click HP Director to check
whether or not essential icons are there. For more information, see

Some of the icons are missing in the HP Director

on page 140.

The Task Tray normally appears in the lower-right corner of the
Windows desktop.

problem

possible cause and solution

HP Digital
Imaging Monitor
icon

Task Tray

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hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the
HP Officejet hardware.

problem

possible cause and solution

I received a message
on the front panel
display to attach the
front panel cover

This might mean the front panel cover is not attached, or it is
attached incorrectly. Make sure that you attach the cover as
described below and that it is firmly in place.

1

Insert the front-panel cover tabs into the slots on the top of the
device.

2

Snap the front-panel cover down firmly on both front corners.
Make sure it is even with the device.

3

Make sure all the buttons can move freely.

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The front panel
displays the wrong
language

The HP Officejet has been set up with the incorrect language or
country/region. Usually, you set the language and country/region
when you first set up the HP Officejet. However, you can change
these settings at any time by using the following procedure:

1

Press

Setup

.

2

Press

6

, then press

3

.

This selects Preferences and then selects Set Language &
Country/Region.
After starting the routine, the following prompt is presented on
the front panel display:
Press 11 for English?
If you want to change the language to English, enter 11 using
the keypad, or you can also scroll through the languages
using " or !. Otherwise, wait for five seconds and the
display changes automatically to the next available
language. When you see the language you want, enter its
two-digit number using the keypad.

3

When prompted to confirm the language, press

1

for Yes or

2

for No.
You are prompted with all the countries/regions for the
selected language. You can also scroll through the countries/
regions using " or !.

4

Using the keypad, enter the two-digit number for the desired
country/region.

5

When prompted, press

1

for Yes or

2

for No.

6

You can confirm the language and country/region by
printing a Self-Test Report, as follows:
a. Press

Setup

.

b. Press

1

, then press

5

.

This selects Print Report, and then selects Self-Test Report.

I received a message
on the front panel
display to align the
print cartridges

The HP Officejet prompts you to align cartridges every time you
install a new print cartridge. For more information, see

align the

print cartridges

on page 86.

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My HP Officejet does
not power on

•

The HP Officejet may not be properly connected to a power
supply.

–

Make sure the connection from the power outlet to the
HP Officejet is firmly connected. Plug the power cord into
a grounded power outlet, surge protector, or power
strip.and wait a few seconds for the HP Officejet to power
on

–

If the HP Officejet is plugged in to a power strip, make
sure the strip is turned on.

–

Test the power outlet to make sure it is working.

–

If you plugged the HP Officejet into a switched outlet,
make sure the switch is on.

•

The HP Officejet might not respond if you press the On button
too quickly. Press the On button once slowly.

•

If the HP Officejet still does not turn on, it might have a
mechanical failure. Unplug the HP Officejet from the power
outlet and contact HP.

The HP Officejet does
not print satisfactorily

First check to see whether the print cartridge is out of ink. To do this,
see

print a self-test report

on page 80.

However, before you do this, check the print cartridge to make sure
you have properly removed its packaging. Being careful not to touch
the gold-colored contacts or ink nozzles, make sure you have gently
pulled the pink tab to remove the plastic tape.

If you determine that you need to replace a print cartridge see

replace the print cartridges

on page 82

.

I received a message
on the front panel
display about a paper
jam or a blocked
carriage

If either a paper jam or blocked carriage error message appears
in the front panel display there might be some packing material
inside the HP Officejet. Lift open the print-carriage access door to
expose the print cartridges and remove any packing material or
other items that do not belong there.

problem

possible cause and solution

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additional installation troubleshooting help

You might want to refer to the Read Me file for more information on possible
installation problems. In Windows, you can access the Read Me file from the
Start button on the taskbar; select

Programs

,

Hewlett-Packard

,

HP Officejet

4200 Series

,

View the Readme File

. In Macintosh OS 9 or OS X, you can access

the readme file by double-clicking the icon located in the top-level folder of the
HP Officejet software CD-ROM.

The readme file provides more information, including:

•

Using the Re-install utility after a failed installation to return your computer
to a state that will allow the HP Officejet to be re-installed.

•

Using the Re-install utility in Windows 98 to recover from a Composite USB
System Driver missing.
This error might occur if the hardware is installed prior to installing the
software. After running the Re-install utility, reboot your PC, and install the
HP Officejet software before connecting the HP Officejet to your computer.

You can also find more information on the HP website at:

www.hp.com/support

My USB cable is not
connected

Connecting your computer to your HP Officejet with a USB cable is
straightforward. Simply plug one end of the USB cable into the
back of your computer and the other in the back of the
HP Officejet. You can connect to any USB port on the back of your
computer.

problem

possible cause and solution