operational troubleshooting
The
hp officejet 4200 series
troubleshooting section in the
hp image zone help
contains troubleshooting tips for some of the most common issues associated with
your HP Officejet.
To access the troubleshooting information from a Windows computer, go to the
HP Director
, click
Help
, and then choose Troubleshooting and Support.
Troubleshooting is also available through the Help button that appears on some
error messages.
To access troubleshooting information from the Macintosh (OS X), click the
HP Director
icon in the Dock, select HP Help from the HP Director menu, select
hp image zone help
, and then click
hp officejet 4200 series troubleshooting
in
the Help Viewer.
To access troubleshooting information from Macintosh OS 9, click the
HP Director
icon on the desktop, go to the
Help
menu and choose
hp image zone
help
. Click
hp officejet 4200 troubleshoot
.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.
151
index
Numerics
4 by 6 inch (10 by 15 cm)
borderless photos
fit to page,
30
load paper,
20
A
align ink cartridge,
143
align print cartridge,
86
,
143
answer call waiting calls,
50
answer mode,
44
answering machine
set up with voice/fax line,
130
set up with voice/fax/PC
modem line,
131
attaching the front panel,
142
attaching the USB cable,
145
automatic document feeder,
4
paper capacity,
104
automatic fax reports,
53
B
baud rate,
65
best
copy setting,
28
block numbers,
66
blocked carriage,
144
C
call waiting,
50
caller ID,
66
cancel
copy,
34
fax,
68
print,
74
scan,
36
scheduled fax,
42
cartridges
align,
86
check ink level,
79
clean,
88
clean contacts,
88
handle,
82
order,
75
replace,
82
self-test report,
80
CD-ROM,
138
clean
exterior,
79
glass,
77
print cartridge contacts,
88
print cartridges,
88
white strip on scanner lid,
78
color
enhance photos,
34
faxes,
39
intensity,
32
contrast, fax,
58
copy,
27
black and white,
29
cancel,
34
default settings,
28
enlarge,
30
fit to page,
30
legal to letter,
32
number of copies,
30
paper size,
24
paper type,
23
,
24
photos, enhance,
34
quality,
28
reduce,
32
speed,
28
text, enhance,
33
washed out original,
32
country setup,
143
customer support,
93
Australia,
96
contact,
93
North America,
94
outside U.S.,
94
warranty,
99
website,
93
D
darken
copies,
32
faxes,
59
photos,
34
date, set,
60
declaration of conformity
(European Union),
112
(U.S.),
114
,
115
default settings
copy,
28
fax,
59
print,
72
restore factory defaults,
90
digital imaging monitor,
141
distinctive ringing,
63
E
empty print cartridge,
144
envelopes
load,
20
environment
energy consumption,
107
environmental product
stewardship program,
106
inkjet supplies recycling,
108
material safety data sheets,
107
ozone production,
106
paper use,
107
plastics,
107
protecting,
106
recycling program,
108
environmental specifications,
106
error correction mode (ECM),
65
essential icons,
139
essential icons missing,
140
F
factory defaults, restore,
90
fast copy setting,
28
fax,
37
,
89
answer calls with handset,
50
answer ring pattern,
63
automatically receive,
44
block junk fax numbers,
66
busy,
63
caller ID,
66
cancel,
68
cancel forward,
62
cancel scheduled,
42
confirm,
38
contrast,
58
date and time,
60
defaults,
59
index
hp officejet 4200 series
152
distinctive ringing,
63
enter text,
52
error correction mode
(ECM),
65
fax specifications,
105
fax speed,
65
forward,
62
header,
51
lighten or darken,
59
manually receive,
44
monitor dialing,
43
paper size,
24
,
61
pause,
52
photos,
39
poll to receive,
49
problems sending and/or
receiving faxes,
146
,
147
,
148
,
149
problems with static on the
phone line,
149
pulse dial,
61
receive,
47
receive manually,
48
,
49
receive manually from a
front panel,
48
receive manually from a
phone,
48
receive manually from
handset,
49
,
50
redial busy or unanswered
numbers,
63
reduce automatically,
64
reports,
53
reprint,
68
resolution,
58
rings to answer,
47
schedule,
41
send,
38
send a color fax,
39
send basic fax,
39
send fax using redial,
41
send from memory,
42
send manually,
43
send manually from a
phone,
43
send manually from handset,
43
,
50
set answer mode,
44
set up distinctive ring line,
124
set up DSL line,
118
set up office equipment,
119
set up separate fax line,
123
set up shared voice/fax line,
125
set up with fax/PC modem
line,
126
set up with voice/fax/
answering machine line,
130
set up with voice/fax/PC
modem line,
128
set up with voice/fax/PC
modem/answering
machine line,
131
set up with voice/fax/PC
modem/voice mail line,
134
set up with voice/fax/voice
mail line,
133
setup,
117
setup ISDN line,
119
setup PBX system,
119
speed dial,
40
speed-dial entries, add,
56
speed-dial entries, delete,
57
speed-dial entries, update,
57
symbols,
52
tone dial,
61
unanswered,
63
volume,
61
,
62
fax setup
troubleshooting,
146
fax wizard does not start,
141
FCC requirements,
109
FCC statement,
110
fit to page,
30
forward faxes
cancel,
62
set up,
62
front panel,
4
enter text,
52
menus,
8
overview,
5
prompt delay,
91
scroll speed,
90
front panel display,
142
set language,
143
G
glass, clean,
77
greeting cards,
22
group speed dial entries,
56
H
handset
call waiting,
50
receive a fax,
49
send a fax,
43
use,
50
help,
1
HP customer support,
93
HP Director,
3
HP Officejet
front panel,
5
maintain,
77
menus,
8
office setup,
119
overview,
3
parts,
4
prepare to ship,
96
return,
100
I
icons missing,
140
individual speed dial entries,
56
ink
check level,
79
ink cartridge,
143
ink cartridge empty,
144
ink cartridges.
see print
cartridges
installation fails,
139
installation incomplete,
140
installing software,
138
J
junk fax number,
66
K
keypad, enter text,
52
L
labels
load,
22
language setup,
143
lighten
faxes,
59
load
envelopes,
20
paper,
19
photo paper,
20
M
maintenance,
77
align print cartridges,
86
check ink level,
79
clean exterior,
79
clean glass,
77
clean print cartridge
contacts,
88
clean print cartridges,
88
index
user guide
153
clean scanner lid white strip,
78
replace print cartridges,
82
restore factory defaults,
90
self-maintenance sounds,
92
self-test report,
80
set scroll speed,
90
manual fax reports,
54
memory
reprint faxes,
68
menu overview,
8
minimum system requirements,
139
modem.
See PC modem
monitor dialing,
43
N
normal copy setting,
28
number of copies
copy,
30
O
order
media,
75
other supplies,
75
print cartridges,
75
P
page setup dialog box,
72
paper
avoid jams,
25
legal to letter copy,
32
load,
15
load in input tray,
19
load originals,
25
load other types,
22
load photo,
20
order,
75
paper sizes,
104
papers to avoid,
18
recommended,
17
recommended copy types,
23
size, set for copy,
24
size, set for fax,
61
type, set,
24
paper jam,
144
paper specifications,
103
paper-tray capacities,
103
PC modem
set up with fax line,
126
set up with voice/fax line,
128
set up with voice/fax/
answering machine line,
131
phone numbers, customer
support,
93
photo paper
load,
20
photos
enhance copies,
34
fax,
39
fit to page,
30
physical specifications,
106
poll to receive fax,
49
power specifications,
106
powering on,
144
print,
71
cancel,
74
change current settings,
73
change default settings,
72
fax reports,
53
faxes in memory,
68
from software,
71
,
72
self-test report,
80
print cartridge,
143
print cartridge empty,
144
print cartridges
align,
86
check ink level,
79
clean,
88
clean contacts,
88
handle,
82
order,
75
replace,
82
self-test report,
80
print dialog box
copies & pages panel,
73
layout panel,
73
output options panel,
74
paper type/quality panel,
74
print margin specifications,
105
print settings,
72
printing error,
144
printing, unsatisfactory,
144
prompt delay, set,
91
pulse dial,
61
Q
quality
copy,
28
R
receive faxes,
47
,
48
red X on USB screen,
139
redial fax,
41
,
63
reduce faxes to fit,
64
reduce/enlarge copies
fit to page,
30
resize to fit letter,
32
registration screen does not
appear,
141
regulatory notices,
109
Canadian statement,
110
declaration of conformity
(European Union),
112
declaration of conformity
(U.S.),
114
,
115
European Economic Area,
112
FCC requirements,
109
FCC statement,
110
German statement,
112
Korea statement,
113
notice to users in Canada,
111
regulatory model
identification number,
109
reinstalling on a Macintosh,
141
reinstalling software,
140
replace print cartridges,
82
replace telephone cord,
89
replacing,
89
reports
fax, automatic,
53
fax, manual,
54
self-test,
80
reprint faxes in memory,
68
resolution,
58
fax,
58
restore factory defaults,
90
return your HP Officejet,
100
ring, answer pattern,
63
rings to answer fax,
47
S
scan,
35
cancel,
36
from front panel,
36
high resolution,
35
scan specifications,
105
scanner lid white strip, clean,
78
scroll speed,
90
self-test report,
80
send fax later,
41
send faxes,
38
set
language and country,
143
settings
answer mode,
44
country and language,
143
index
hp officejet 4200 series
154
fax speed,
65
setup
fax,
117
setup, fax,
117
ship your HP Officejet,
96
software,
138
print from,
71
sounds, adjust fax,
61
,
62
sounds, self-maintenance,
92
speed
copy,
28
front panel prompt delay,
91
front panel scroll,
90
speed dial entries
add,
56
delete,
57
overview,
55
send fax with speed dials,
40
update,
57
stop
copy,
34
fax,
68
print,
74
scan,
36
scheduled fax,
42
subscriber identification code,
51
support services,
93
symbols,
52
T
technical information
automatic document feeder
paper capacity,
104
environmental
specifications,
106
fax specifications,
105
paper sizes,
104
paper specifications,
103
paper-tray capacities,
103
physical specifications,
106
power specifications,
106
print margin specifications,
105
scan specifications,
105
telephone cord,
89
telephone line with multiple
numbers,
63
telephone numbers, customer
support,
93
text
enhance on copies,
33
enter on keypad,
52
time, set,
60
tone dial,
61
troubleshooting
fax setup,
146
hardware and software
installation,
137
hardware installation,
142
installation,
137
operations,
150
software installation,
138
U
uninstalling from a Macintosh,
141
unknown error message,
139
USB cable,
139
,
145
USB cable installation,
145
V
voice mail
set up with voice/fax line,
133
set up with voice/fax/PC
modem line,
134
volume, adjust fax,
61
,
62
W
warranty,
99
duration,
99
express,
99
service,
99
statement,
100
upgrades,
99
Visit the hp officejet information center
It has everything you need to get the most value from your HP Officejet.
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•
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www.hp.com/support
© 2004 Hewlett-Packard Development Company, L.P.
Printed on recycled paper.
Printed in [country].
*Q5600-90113*
*Q5600-90113*
Q5600-90113